General Site Help

  • Create Account
    With an Encompass account, both businesses and consumers can have easy access to order status, transaction history, invoices and much more. Please click here to get started with creating an account.
  • Ordering
    • How to Place an Order
      Click here for a video that provides step-by-step instruction on searching for what you need and placing an order on encompass.com. If you need more personal assistance, please contact us.
    • Model/Part Search
      The easiest and best way to find a part is to first identify the part number or the model number of the product you’re repairing. Both numbers can usually be found in the product owner’s manual, and model numbers may sometimes be found on the actual product. Otherwise, you can try to search by product brand.
      • Enter the part or model number in the search field at the top of any page, and press Enter or click the magnifying glass icon.
      • When searching by model number, a list of parts associated with the model will be returned in alpha numeric order. Click the dark blue hyperlink of a part number to go to the part details page.
      • To narrow results, enter a keyword such as partial part number or part name into the Filter Results search field.
      • To sort by in-stock availability, click the arrow below the Filter Results field so it is in the "up" position as shown at right.
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  • International Orders
    Shipping outside the U.S. can be cost prohibitive due to carrier costs, duties and customs fees. Because these costs combined often exceed part prices – and Encompass is unable to estimate duties and customs fees prior to processing an order transaction – we have made the decision to no longer ship orders outside the U.S. Exceptions may exist for select business partners per contractual agreement.
  • Purchase Orders / Multiple Part Orders
    To submit a purchase order, please complete our online form request and upload your P.O.
    To quickly check on the status of a P.O., select P.O. from the Account Search drop down box in the top navigation bar and enter the P.O. number in the field provided. You can also use this field to search by order number, RMA number, invoice number and more.

    If you have a list of part numbers to order, you can quickly enter them all into our Batch Order Entry tool. Go to the My Account section and select Batch Order Entry under the Tools heading. Then, type or paste in your part numbers, following the instructions provided.
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  • Change/Modify Order
    For help changing an order already placed, please contact us, and a representative will be happy to assist you.
  • Cancel Order
    You can easily cancel individual parts or entire orders as long as they have not yet been prepared for shipping. The fastest way to submit a cancellation request is via our online form system or chat support. If you prefer to speak with someone, our Call Center is available Monday-Friday, 8 am-5 pm ET.
  • Check Order Status / ETA
    To check the status of your order anytime, click the link provided in your Order Confirmation email. You can also use the Account Search feature at the top of navigation bar using the ID number from your order, PO, or invoice. When your order ships, you can track carrier progress with a link provided in your shipping confirmation email.

    You can also get an updated ETA by submitting a request through our online form system.
  • Pay Terms Account Online
    Business account holders can opt to pay their terms accounts online by credit card. Just go to the My Account section on encompass.com and click Pay account with credit card. If your account is current, you will receive a message stating all your invoices have been paid.
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  • Make a Return
    Need to make a return? Here’s our Returns Policy for your reference.

    Click here for a video that provides step-by-step instruction on returning a part to Encompass. You can also use our fast, easy online form system. If you need more personal assistance, please contact us.

Parts Information

  • Core Parts
    • What is a "core" part
      Some parts may show a "Core Price" under the Part Price. This means there is a refundable deposit charge added to the part price. The core price will be credited back to you once you return the defective part that is being replaced. A core charge is used as an incentive to get back certain parts that can be rebuilt to supplement the parts supply chain. Cores are most often circuit boards, which are in short supply due to ever-changing product models.
    • How can I see a list of all core parts I need to return to Encompass?
      You must have an account and be able to log in to encompass.com to view all available reports on your transaction history. Once logged in, go to the My Account section and click Open Core Report under the Download Reports heading.

      You must first save the report, which is in Excel format, before downloading. The Excel file can then be easily sorted by invoice, date, part number or any other way you prefer.
    • How do I return a core part to Encompass?
      If the new part you purchased had a separate "core price," you must return the existing defective part being replaced before Encompass can credit back the charge. The easiest way to request return authorization (RMA) is through our online form system. If you have an Encompass account, you can opt to process an RMA yourself online. Click here for a video that provides step-by-step instructions.
  • Parts Transaction History
    Details on parts previously purchased - such as the invoice, quantity, date purchased and credits issued - can be found in the Parts Ledger found on the parts details page. You must be logged into encompass.com to see the Parts Ledger.
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  • Account Info & Helpful Tools
    The My Account section provides a wealth of details about your Encompass transactions. It also enables you to update account details, change your password and more.
    • After logging in to encompass.com, hover your cursor over your account number at the top right of the home page and click My Account.
    • Here you can manage all your settings, including changing your password, updating your address and enabling social login capability. Just click Main Settings under the Settings header.
    • This section also provides comprehensive reporting on open orders, RMAs, back orders, invoices, and much more. To download a report in Excel and easily sort data, click a report under Downloadable Reports and save it to your desktop.

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    View Open Invoices & Returns

    You must have an Encompass account and be able to log in to encompass.com to view all available reports on your transaction history. For a quick view of open invoices, go to the My Account section and click All Orders & Invoices under the Web Reports heading.

    For returns, select Open RMA Detail under the Downloadable Reports heading. You must first save the report, which is in Excel format, before downloading. The Excel file can then be easily sorted by invoice, date, part number or any other way you prefer.

    You can also use the search feature on the home page of encompas.com to find a specific PO, Order, Return, Invoice or Tracking detail by number. Just click Account Search in the top navigation bar; select the search type; and enter the number.
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  • Parts Distributor Numbers
    To obtain credit for warranty parts purchases, manufacturers may require their authorized service centers to use Encompass' assigned distributor number when submitting a claim:
    • Whirlpool: Uses ServiceBench for claims processing. Encompass Distributor# 2282273.
    • Samsung: Uses their own in-house claims processing system. ASCs should type Encompass in the Remarks field, along with their Encompass invoice number.
    • GE: Uses ServicePower for claims processing. Encompass Distributor# 333954. ASCs should provide both distributor number and invoice number.
    • LG: Uses ServicePower for claims processing. ASCs should just select Encompass from parts distributor drop down box and include invoice number.
    • Electrolux (also including Eureka, Frigidaire, Westinghouse): Use Distributor# 11381.